Maintenance teams manually log work orders and compile equipment history from handwritten logs and disconnected CMMS systems — leading to incomplete records, missed preventive maintenance, and the permanent loss of expert knowledge when experienced engineers retire.
Maintenance knowledge lives in senior engineers' heads and paper-based systems. CMMS adoption is inconsistent — technicians skip data entry under production pressure, invalidating predictive models. When senior engineers retire after decades, their accumulated equipment knowledge is lost permanently with no structured capture process in place.
Our best maintenance engineer retired with 30 years of knowledge in his head. Thanks to Copilot and a knowledge capture project, we documented everything. His replacement has access to more knowledge than we've ever had in one place.
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