Manufacturers spend 20–30% of operational time maintaining technical documentation — SOPs, work instructions, and quality procedures — that are often outdated, inconsistently formatted, and difficult to locate on the shopfloor where they are needed most.
Documentation is distributed across engineering drives, quality management systems, emailed PDFs, and floor-level binders. Version control is informal. When a process changes, documentation updates propagate slowly across sites, creating compliance risk and operator confusion that translates directly into stoppages and non-conformances.
We had 12 different versions of our welding SOP across three plants. Now everything lives in SharePoint, Copilot maintains it, and any change is version-controlled and signed off automatically. Our last ISO audit had zero documentation non-conformances.
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