Law firms lose an estimated 15–25% of potentially billable time due to under-recording. Lawyers forget short calls, fail to attribute time to matters, and underestimate drafting time — directly impacting revenue and distorting matter profitability analysis.
Time recording is entirely disconnected from work activity. Lawyers must remember and manually log time against matter codes after the fact — often at day's end or week's end — leading to significant attrition between time worked and time billed. Short tasks are systematically under-recorded.
In the first quarter after Copilot, we exceeded our utilisation targets for the first time in 14 years. People aren't working more hours — they're capturing what they actually do. That's been worth more than any recruitment drive.
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