Lawyers spend 30–45 minutes after every client meeting writing attendance notes, drafting update emails, and logging to the matter management system — time that is rarely billable and adds up to 8–10 hours per fee earner per week.
Matter management systems (Aderant, 3E) are disconnected from communication channels. Every client update requires parallel entry into at least two systems. No automation layer exists between Teams/Outlook and the matter record, so every post-meeting task is entirely manual.
The six o'clock email catch-up was my daily ritual — client updates, attendance notes, action follow-ups. I genuinely resented it. Copilot has collapsed that to one review. The emails are better written than mine anyway.
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